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Theres a problem with my ipad

hello! Im having a problem with my ipad, When im trying to download a specific app it tells me *There is a payment problem with a family member's previous purchase.


Ask the family organiser to update their payment details.* and when i tried to do what it said it didn't work so i tried to leave the family but still the same can anyone give me suggestions?

iPad Air, iPadOS 16

Posted on Jan 12, 2023 4:37 AM

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Question marked as Top-ranking reply

Posted on Jan 12, 2023 5:15 AM

If a message says 'billing problem with previous purchase' or 'verification required', read this document -->

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you, or -in the case of Family Sharing- the Family Organizer.

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Question marked as Top-ranking reply

Jan 12, 2023 5:15 AM in response to appleuser1125

If a message says 'billing problem with previous purchase' or 'verification required', read this document -->

If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


You get a billing problem message because there is a problem paying for something a person bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with the payment method used by you, or -in the case of Family Sharing- the Family Organizer.

Theres a problem with my ipad

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