Calls dropping at 15mins

Hey 1ELV5,

We'd be happy to help out. It doesn't actually sound like your call is dropping as it still shows as connected in the Phone app you mentioned. When a call is dropped, it will specifically state this. Otherwise, there's likely something else going on here.

If you feel confident the call is being dropped despite it not appearing this way, given the steps you've taken to this point, you should definitely reach out to your wireless carrier for further support on this matter. Phone calls drop for a wide variety of reasons, network performance issues, environmental reasons, network coverage, etc.

If everything checks out with your wireless carrier, then it'd be best to contact Apple so they can diagnose the issue further and run some tests to isolate this behavior. They can be reached using this link: Get Support

We hope this helps out.

Take care!

Hello 1ELV5,

Thanks for reaching back out, but since the changes your provider made helped for the first call, it stands to reason they need to make the same changes again, or make other changes. Unless your device is hanging up on every call exactly at 15 minutes, it's not the device. Even accidental touches made by a bad display would not occur at the same exact time every time.

Something with the way your calls are being handled or routed is the most likely cause for this, and your provider needs to investigate this more with you.

Thanks.

Hi 1ELV5,

Mention the Caller ID issue to your carrier also, as that is a feature which originates from them.

From what you've described, it may be that a new SIM card is in order.

If everything carrier wise is attempted, and the problem still exists, contact Apple Support. They can look further into the device itself.

Apple Support

Take care!