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Why my fingerprint is not working

Why my fingerprint is not working on iPhone 7

iPhone 7, iOS 15

Posted on Jan 12, 2023 5:01 AM

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Question marked as Best reply

Posted on Jan 12, 2023 5:08 AM

Hello ~ Take a look at this helpful link by clicking below…


If Touch ID isn't working on your iPhone or iPad - Apple Support


The link above offers a variety of steps and details that may help. You may also need to have your iPhone checked…


Genius Bar Reservation and Apple Support Options - Apple


~Katana-San~

3 replies

Jan 12, 2023 3:31 PM in response to harshi193

Follow these steps, testing after each step:


If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?


Click ▶︎ Check Repair Status. 🔧

Why my fingerprint is not working

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