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captaa Author

Level 1

5 points

touch id doesn't work anymore

new iMac with latest Ventura 13.1 and my Touch ID on my keyboard quit working. Went into setting and tried to click the Touch ID and it wouldn't move to blue. Any Ideas?

iMac 21.5″, macOS 10.13

Posted on Jan 12, 2023 9:01 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

189,144 points

Posted on Jan 12, 2023 9:14 AM

captaa wrote:

new iMac with latest Ventura 13.1 and my Touch ID on my keyboard quit working. Went into setting and tried to click the Touch ID and it wouldn't move to blue. Any Ideas?

reference

If Touch ID isn't working on your Mac - Apple Support

No insight— M1/M2 mac —The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot How to use safe mode on your Mac - Apple Support to sort anomalies.

Intel Mac—

Try resetting the SMC Reset the SMC of your Mac - Apple Support see the details.

Try resetting NVRAM/PRAM Reset NVRAM on your Mac - Apple Support

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