I’m not getting requests to approve a app for my 13 yr old son. He try s to send a request to get a app but it does not come to my iPhone to approve. It goes to my iPad but I don’t want that I only have my iPad on once a month. What is wrong
"requests to approve a app for my 13 yr old son"
Hi Warble,
It appears this is really a question about receiving Ask To Buy (ATB) requests.
Recently there's been an issue with ATB notifications not arriving at certain devices, so I'll start with an undocumented possible solution mentioned by multiple people* (including one who said Apple Support told them of this solution) where editing the name of a mobile device worked for them:
Settings > General > About > Name
Change the name
Then "Done" and retry.
Otherwise If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.
Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support
and this one Change notification settings on iPhone - Apple Support
Make sure the software is up to date on all devices involved.
Sometimes it helps to have the devices involved take a fresh look at settings:
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
*
Ask to Buy not working. - Apple Community
I had an issue with ask to buy. - Apple Community
I'm not receiving Ask to Buy notification… - Apple Community
Ask for Purchase - Apple Community
"requests to approve a app for my 13 yr old son"
Hi Warble,
It appears this is really a question about receiving Ask To Buy (ATB) requests.
Recently there's been an issue with ATB notifications not arriving at certain devices, so I'll start with an undocumented possible solution mentioned by multiple people* (including one who said Apple Support told them of this solution) where editing the name of a mobile device worked for them:
Settings > General > About > Name
Change the name
Then "Done" and retry.
Otherwise If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.
Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support
and this one Change notification settings on iPhone - Apple Support
Make sure the software is up to date on all devices involved.
Sometimes it helps to have the devices involved take a fresh look at settings:
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
*
Ask to Buy not working. - Apple Community
I had an issue with ask to buy. - Apple Community
I'm not receiving Ask to Buy notification… - Apple Community
Ask for Purchase - Apple Community
Hey there Warble78,
We understand you're not seeing prompts to approve Screen Time requests on your iPhone. We'd be happy to provide information to help you out.
Check to make sure that you're signed in to the correct Apple ID on your iPhone:
Sign in with your Apple ID - Apple Support
Regards.
Not getting requests
