No esim option
Hi, my 13 pro can not add esim , doesnt show add cellular plan menu,, any idea?
a2638 model
mlvd3th/a
iPhone 13 Pro
Question marked as
User profile for user:
Gena_D
User level:
Community Specialist
Hello theush0lic,
Let's start off by checking the helpful steps in this article which can help with this issue: If you can't set up an eSIM on your iPhone - Apple Support. Follow this guidance:
"What is an eSIM?
An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical SIM.
What you need
- Your new iPhone needs to be connected to a Wi-Fi network.*
- An active cellular plan and eSIM on your iPhone from a carrier that supports eSIM.
- Your iPhone or iPhone devices need the latest version of iOS that they can use.
* iPhone 14 models that are eSIM only can activate without a Wi-Fi network.
Follow these steps
Go to Settings > General > About and look for any numbers under EID. If there are no numbers, contact Apple Support.
After following each step below, open Control Center by swiping down from the upper-right corner of the screen. Check if your carrier appears in the status bar. If not, go to the next step.
- Turn Airplane Mode on and off.
- Go to Settings > Cellular and check if the number you're trying to activate is shown. If it is, turn off the line and then turn it back on again.
- Restart your device or devices.
If you still can't set up your eSIM, contact your carrier."
Let us know if we can help with anything else at all or if this doesn't settle your issue so we can look into this further with you. Thanks and have a fabulous day!