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Incomplete Recording Of Pulse Zones During Run

Apple Health App ... and my Watch ... fail to give me the time in each heart-rate zone ... Average heartbeat -- 171 bpm -- is shown ... which is zone five, But the first screenshot only shows 5 minutes in Zone 5 and nothing for other zones.


The Splits screen capture shows No average for the first split and over 170 for two of the last splits ...


Can I so anything to get a complete set of data on zones?


Apple Watch Series 7

Posted on Jan 13, 2023 9:03 AM

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Question marked as Top-ranking reply

Posted on Jan 15, 2023 6:08 PM

Hello lewperdue,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your heart data. Please reach out to Apple's Health experts to resolve the issue here: Get Support


We hope this helps.


Cheers!

4 replies

Jan 16, 2023 10:11 AM in response to lewperdue

Hi lewperdue,


It looks like the best way for you to get this issue addressed is to contact Apple Support directly. The link that was provided was the general Apple Support link but we can share another one that may help you get to the right spot quicker: Contact Apple Support


If you still have issues connecting, please take a look at these world wide phone numbers for Apple to see if you can connect that way: Contact Apple for support and service - Apple Support


Take care!

Incomplete Recording Of Pulse Zones During Run

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