“Unknown error” while importing backup on WhatsApp.

I am on a new iPhone 14 Pro and completed backup import using move 2 IOS app including whatsapp data from my Oneplus. (Android->IOS).


Next, I installed whatsapp and got a prompt to check for backups and import it.


Once the import started (on Moving chats screen), it stopped around 40% with error “Something went wrong.

An unknown error occurred. Please try again or continue without importing.”


Is there any solution for this? What can be done now? Retry option comes back to the same error.


PFA screenshot.

iPhone 14 Pro

Posted on Jan 14, 2023 5:53 AM

Reply
Question marked as Best reply

Posted on Apr 9, 2023 12:55 AM

I was facing the exact same issue while importing chats from Android and it got stuck at 40% with an “unknown error” with title something went wrong and an option to retry or skip the import. I retried several times and it kept stuck at 40% and kept popping up the error box


here is what I did to get past this error. After retrying several times, instead of cancelling the transfer, I restarted iPhone using the power and volume buttons. Once the iPhone restarted, I opened WhatsApp again and the import page showed up again. i clicked on Start button to start the import process again. And this time import quickly moved from 0 to 40% and then it started progressing. Attached the screenshot in this response

Similar questions

65 replies

“Unknown error” while importing backup on WhatsApp.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.