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Troubleshoot

Posted on Jan 14, 2023 9:42 AM

Reply
1 reply

Jan 16, 2023 2:17 PM in response to jusuf9997

Salutations jusuf9997, 


It would be helpful to know what you’re attempting to connect with when this message occurs. For example, the Google website in Safari, an email/CalDAV/CardDAV account or something else. 


Since the error is calling out a website specifically, we’re going to recommend these steps - If Safari isn't loading websites or quits on your iPhone, iPad, or iPod touch


Connect to a different network
Try to load a website, like www.apple.com, using cellular data. If you don't have cellular data, connect to a different Wi-Fi network and then load the website.

If you're using a VPN (Virtual Private Network), check your VPN settings. If you have a VPN turned on, some apps or websites might block content from loading.

Restart your device
Turn off your device and turn it on again.
Restart your iPhone 

Clear website data
You can clear website data occasionally to improve Safari performance.
1. Go to Settings > Safari.
2. Tap Clear History and Website Data.
3. Tap Clear History and Data to confirm.

Turn on JavaScript
Turn on JavaScript if it's not already on.
1. Go to Settings > Safari > Advanced.
2. Find the JavaScript feature.
3. Tap the button to turn on JavaScript.

Get more help
If the issue continues and only affects a certain website or webpage, check if you have Private Relay turned on. You can temporarily turn off Private Relay in iCloud Settings. If Safari still doesn't load websites and you tried all of these steps, contact the website developer for more help.


Thanks. 

Troubleshoot

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