iPad is not accepting password after factory reset

Hey there, and welcome to Apple Support Communities bettyann240,

We can certainly understand your concern and see you came to us from the article If Touch ID isn't working on your iPhone or iPad.

We recommend checking out these steps for more information on what to do if you forgot your password and see if it matches up with your procedures.

" Forgot your iPad passcode? Learn how to get your iPad into recovery mode so you can erase it and set it up again.

If you enter the wrong passcode on your iPad Lock Screen too many times, an alert lets you know that your iPad is disabled. (Learn what to do if you see "[Device] unavailable" or "Security Lockout" on your iPad.)

If you can’t remember your passcode when you try again, you need to use a computer to put your iPad in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPad again.

After you erase your iPad, you can restore your data and settings from backup. If you didn't back up your iPad, you can set it up as a new device and then download any data that you have in iCloud.

Restore your iPad

1. Locate your iPad in the Finder or in iTunes on the computer that it’s connected to. (Learn how to find your connected iPad.)
2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPad and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPad and start again.

3. Wait for the process to finish. 

4. Disconnect your iPad from the computer, then set up and use your iPad. 

If you can't complete any of these steps, if you're still prompted for a passcode, or if you need any other assistance, contact Apple Support."

For additional information, check out this link: If you forgot your iPad passcode - Apple Support

These steps will help ensure your device is working with ease and can fix common issues like the ones you’re experiencing.

Kindest regards!