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Mail loses signatures

I have a new Mac Book Air (M2) and it's running Ventura 13.1. I finally got my email to work the way I like it and then discovered that Mail would not and could not save signatures. they disappear when I quit the app and start it up again.

MacBook Air, macOS 13.1

Posted on Jan 14, 2023 2:18 PM

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Question marked as Best answer

Hey Zachary, make sure you are going into icloud drive and selecting mail there, NOT the first mail you see. This worked for me.

Exit Mail

System Preferences > iCloud > iCloud Drive > Options... >

Turn Mail OFF (Important: this is NOT the first Mail you see, in the

main iCloud window, this is the Mail in the iCloud Drive options

window). Click done.


Open Mail and input your signatures. Close Mail. Open Mail to test. Close it once again. Go back to system settings and turn back ON Mail the same way you turned it off. Open Mail again. Should be there. Hope this helps.


Posted on Mar 12, 2023 6:33 PM

58 replies

Aug 15, 2023 5:58 AM in response to Zachary Smith1

"System Preferences > iCloud > iCloud Drive > Options... >

Turn Mail OFF (Important: this is NOT the first Mail you see, in the

main iCloud window, this is the Mail in the iCloud Drive options

window). Click done."


The critical part that is missing from this fix is:


Once you have made your changes for signatures in Mail and quit the application, turn Mail back on in iCloud but DO NOT RUN THE MAIL APPLICATION FOR 30 MINUTES.


This will permanently fix the issue.



Sep 7, 2023 2:55 AM in response to NMSP

NMSP - I genuinely thought I was clicking on the correct mail setting but was not. It must be the mail which comes up when you click on the "Apps synching to iCloud" on the setting pane below - not the one that comes up on the previous screen. I really did not get this until Apple support walked me through it. I hope this also comes right for you, because it was driving me mad. The attached is from my system, 13.5.1


Mail loses signatures

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