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Hello how can I get a refund for an accidental app purchase

Hello my daughter accidentally purchased a year subscription for an app how can I cancel it and get a refund it just happened

iPhone 13 Pro, iOS 16

Posted on Jan 14, 2023 5:22 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 14, 2023 9:09 PM

If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▶︎ Cancel a Subscription.

Confirm charges on your billing statement.

▶︎ Billing and Subscriptions.

Returns & Refunds.

▶︎ Request a Refund.

▷ Check Refund Status.



Need more help?

1 reply
Question marked as Top-ranking reply

Jan 14, 2023 9:09 PM in response to Elizabethh1121

If the subscription isn't billed through Apple:


Don't see the subscription when you follow the steps to cancel your subscription? You might have purchased that subscription from another company.


On your bank statement, find the charge for the subscription. If your bank statement doesn't say Apple, apple.com/bill, or something similar, Apple doesn't provide this subscription to you. To cancel the subscription, contact the company that offers the subscription to you. Statements often list the name of the company, such as Hulu, Pandora, YouTube, Amazon, HBO, etc.


Resources:

View Purchase History.

▶︎ Cancel a Subscription.

Confirm charges on your billing statement.

▶︎ Billing and Subscriptions.

Returns & Refunds.

▶︎ Request a Refund.

▷ Check Refund Status.



Need more help?

Hello how can I get a refund for an accidental app purchase

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