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How to fix my Face ID issue

My iPhone is say that there is a Face ID issue

iPhone XR, iOS 16

Posted on Jan 14, 2023 5:59 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 16, 2023 9:15 AM

Hello emoni,


Apple has several documents helping you with Face ID.


This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



3 replies
Question marked as Top-ranking reply

Jan 16, 2023 9:15 AM in response to emoni50

Hello emoni,


Apple has several documents helping you with Face ID.


This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



How to fix my Face ID issue

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