Password and ID Recovery

Hi BabyBlue-Lori,

Has your son's Apple ID and password been forgotten? If so, the following resources have steps that will help with finding the Apple ID and resetting the password:

If you forgot your Apple ID email address or phone number

If you forgot your Apple ID password

Reset your Apple ID password on your iPhone or other trusted Apple device

1. Go to Settings.

2. Tap your name > Password & Security > Change Password.

3. Follow the onscreen instructions to reset your password.

You can also follow this process on a trusted iPad, iPod touch, or Apple Watch.

To reset your password on your trusted Mac, choose Apple menu  > System Settings (or System Preferences) > Sign in with your Apple ID (or Apple ID). Then click Password & Security, Change Password, and follow the onscreen instructions.

If that's not what you need help with, reply with some additional details.

Best regards.