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I have an iPad I received from a friend. When trying to set it up, I can not do anything due to the fact that it says iPad is disabled, connect to iTunes. It does not allow me to do anything on the iPad whatsoever. Any input on how to fix this would be appreciated.
Is the iPad disabled or Activation Locked? If so, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. Restoring the iPad from a disabled state will trigger the Activation Lock.
Your friend will need this information:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
For information, here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
Here is what Apple suggests when acquiring a previously used device:
Check for Activation Lock before you buy a device from someone else
Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use:
You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.
Is the iPad disabled or Activation Locked? If so, unless you can independently obtain assistance from the previous owner, the iPad is (and will remain) useless to you. Restoring the iPad from a disabled state will trigger the Activation Lock.
Your friend will need this information:
What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
For information, here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
Here is what Apple suggests when acquiring a previously used device:
Check for Activation Lock before you buy a device from someone else
Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use:
You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.
iPad disabled
