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natt129 Author

Level 1

5 points

My iPhone fell in water and the Face ID is no longer working

My phone fell into water and the Face ID is not working anymore it says Face ID issue

[Edited by Moderator]

iPhone 11 Pro Max, 16

Posted on Jan 16, 2023 3:05 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Jan 16, 2023 3:10 AM

That's a heavy problem. Liquid damage can cause internal corrosion in your device's internal components.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options depending on the problem's seriousness.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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My iPhone fell in water and the Face ID is no longer working

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