Hotspot and phone call

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BMWF40 Author

Level 1

4 points

Hotspot and phone call

Hello,

I have had several iphone models but all have same problem.

Now i have iphone 13 max model.

Problem is:

When you have hotspot activated and i get phone call and i answer the call, hotspot is disconnected.

Also when i have hotspot on i cannot get sms message.

It is frustrating because Apple said go to your provider and provider said go to Apple.

On android phone no problem at all!

But i must have iphone because of mine hearing aid, that is awesome with Iphone with android to much issues.

Is there someone with same problem or even better an solution!

Kind regards

Windows

Posted on Jan 16, 2023 10:20 AM

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Answer 1

Bill_T1

Community Specialist

Jan 17, 2023 4:55 PM in response to BMWF40

Hi BMWF40,

The behavior you describe is similar to the experience on some older cellular technology whereby the device could only support a voice or data connection at a given time, but not both. As Mobile Hotspot is a cellular feature, the referral to your provider would be correct to ensure you have the necessary features to support Mobile Hotspot on your device on newer signal capabilities such as 4G/5G. 2G networks are still offered in many parts of the world and if your device is forced to use that signal for this feature, would explain what is happening.

Regards.

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Hotspot and phone call

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