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Assistive touch NOT working in iPad OS 16

Having problems with assistive touch in iPad OS 16.2

Just upgraded and it disappeared.


Really need it on my old iPad Pro as the buttons are broke.


Anyone else with this problem

Any fix?

iPad Pro 12.9-inch Wi-Fi, Cellular

Posted on Jan 16, 2023 3:05 PM

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Question marked as Best reply

Posted on Jan 16, 2023 3:55 PM

Assuming that Assistive Touch is currently enabled, but is not working as expected, disable Assistive Touch, then close the settings App - and force restart the iPad.


Settings > Accessibility > Touch > Assistive Touch > Assistive Touch - set to OFF


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After the iPad restarts, re-enable Assistive Touch.

11 replies
Question marked as Best reply

Jan 16, 2023 3:55 PM in response to Pat Schaefer

Assuming that Assistive Touch is currently enabled, but is not working as expected, disable Assistive Touch, then close the settings App - and force restart the iPad.


Settings > Accessibility > Touch > Assistive Touch > Assistive Touch - set to OFF


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



After the iPad restarts, re-enable Assistive Touch.

Jan 16, 2023 3:09 PM in response to Pat Schaefer

Have you tried simply re-enabling Assistive Touch?

Use AssistiveTouch on your iPhone, iPad, or iPod touch - Apple Support


It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later you will encounter a situation from which you cannot recover.


For example, unless repaired, you will not be able to resolve a locked-out (disabled) iPad - or reset a forgotten device passcode.


Assistive touch NOT working in iPad OS 16

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