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User profile for user: avocadoseeds
avocadoseeds Author
User level: Level 1
4 points

iPhone 14+ Instagram Viewing Issue

Hi, I recently just got my iPhone 14+ and I noticed that there is a problem on Instagram that bothers me a little bit. The stories, videos, reels seem to be magnified and sometimes the texts in the videos gets cut off on the sides/margins. I view it on my brother's phone which is a Samsung and it shows up normal without any altercation that cuts off the texts on the margins. I haven't used an iPhone in a while, so is this a normal issue? It seems like either Instagram instead formatted correctly or is it an iPhone 14+ issue?

Posted on Jan 16, 2023 2:59 PM

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User profile for user: claire504
claire504
User level: Community Specialist

Posted on Jan 18, 2023 9:04 AM

Hi there avocadoseeds,


If you are only noticing this issue in the Instagram app, you could try the steps below to see if that would help. Those steps are meant to help with app specific issues.


"1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."


Those steps, and additional next steps, can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


Take care!

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Question marked as Top-ranking reply
User profile for user: claire504
claire504
User level: Community Specialist

Jan 18, 2023 9:04 AM in response to avocadoseeds

Hi there avocadoseeds,


If you are only noticing this issue in the Instagram app, you could try the steps below to see if that would help. Those steps are meant to help with app specific issues.


"1. Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

 

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

 

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

 

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."


Those steps, and additional next steps, can be found here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


Take care!

Reply

iPhone 14+ Instagram Viewing Issue

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