1 Reply Latest reply: Aug 16, 2010 6:11 AM by Jolly Giant
Mummaof2byz Level 1 (0 points)
Hi there. I am at a loss. In my Itunes purchase history, it shows everything, however, ive switched computers. Can anyone PLEASE help me figure out how the heck to retreive it from there? Thanks so much :0)

Dell, Windows XP
  • Jolly Giant Level 7 (25,440 points)
    Mummaof2byz wrote:
    ive switched computers.

    hopefully you have a backup of your precious media files, or still access to your old computer ...

    Can anyone PLEASE help me figure out how the heck to retreive it from there?

    ... because you're allowed to download purchased content only once.

    the following post by Zevoneer, though slightly off topic, says it all:

    Did you back up your purchases before you you reinstalled your system? If you erased your drive then the purchases will have been erased along with everything else. If you didn't make a back-up of your purchases to restore from (as you are advised to do) then I'm sorry to say that the policy on lost purchases is that you have to pay to download them again:
    "Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage." iTunes Store: Purchased content can be downloaded only once

    You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on this link you'll be able to email your query: iTMS Customer Service

    If you have an iPod that still has the purchases on it the transfer of purchased content from the iPod to authorised computers was introduced with iTunes 7. You'll find details in this article: Copying iTunes Store purchases from your iPod or iPhone to a computer

    You might also want to check out these pages for future reference:
    How to back up your media in iTunes
    Back up your iTunes library by copying to an external hard drive

    good luck !