istore crawley

Hi

I have taken my laptop in to the istore in Crawley, with a problem with charging. They have diagnosed that there was a short on the usb-c. They are trying to charge for a new usb-c. and saying it's not cover by warranty. But they said they will get a refund from you for the replacement part.

I have attached a photo they sent me.

I look forward to hearing from you.

Kind regards

Seb