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User profile for user: Exasperatedwithtechnology
Exasperatedwithtechnology Author
User level: Level 1
4 points

iPhone 12 mini dropped service so did update like prompted, now won't activate

My phone stopped getting service very suddenly. It said I needed to do an update; my phone was on a setting where it should have done automatic updates anyway. I did the update, with difficulty... had to retry a few times. Finally updated, but still wouldn't get any service. Did a factory reset following a backup but now when I go through set-up it gets stuck on the activation page and says, "Unable to Activate. An update is required to activate your iPhone."

I can't do an update because I can't access settings and my laptop times out when i try to update through Finder. And anyway, I've done a bloody update already??? This is so infuriating!!!


Help please x

iPhone 12 mini, iOS 16

Posted on Jan 17, 2023 7:12 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,674 points

Posted on Jan 17, 2023 7:19 AM

If you are unable make a call or receive; If you can't make or receive calls on your iPhone - Apple Support



Cellular Update Failed —> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart



Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


View and edit your APN settings

If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network. Settings> Mobile Data > Mobile Data Options > Mobile Data Network.


View and edit your Access Point Name (APN) on your iPhone ...



Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings, update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support




If nothing helps then --> If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart



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1 reply
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,674 points

Jan 17, 2023 7:19 AM in response to Exasperatedwithtechnology

If you are unable make a call or receive; If you can't make or receive calls on your iPhone - Apple Support



Cellular Update Failed —> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart



Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


View and edit your APN settings

If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network. Settings> Mobile Data > Mobile Data Options > Mobile Data Network.


View and edit your Access Point Name (APN) on your iPhone ...



Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings, update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support




If nothing helps then --> If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart



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iPhone 12 mini dropped service so did update like prompted, now won't activate

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