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iPad Pro 1st gen battery issue

iPad Pro Shutdowns at 100% battery repeatedly after restarting until it is 99% . How to solve this Battery issue with iPad?

This began after the update from ipad-os 15 to 16.

iPad Pro 12.9-inch Wi-Fi

Posted on Jan 17, 2023 7:47 AM

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Question marked as Best reply

Posted on Jan 17, 2023 10:05 AM

The symptoms that you describe suggest a failing/failed battery. 


Are you able to use the iPad while remaining connected to your Power Adapter? If yes, while monitoring the indicated battery state, disconnect the Power Adapter; if the indicated battery state suddenly falls, or the iPad shuts-off, this test demonstrates the iPad battery having reached the end of its usable life:

iPad Repair & Service - Apple Support


Otherwise, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

3 replies
Question marked as Best reply

Jan 17, 2023 10:05 AM in response to GaryCjr

The symptoms that you describe suggest a failing/failed battery. 


Are you able to use the iPad while remaining connected to your Power Adapter? If yes, while monitoring the indicated battery state, disconnect the Power Adapter; if the indicated battery state suddenly falls, or the iPad shuts-off, this test demonstrates the iPad battery having reached the end of its usable life:

iPad Repair & Service - Apple Support


Otherwise, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.


Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

Jan 17, 2023 5:28 PM in response to LotusPilot

Thanks for your insight and suggestions. I think the Apple Support app may be my best option.

Generally, I'd agree with your diagnosis. However, the battery will function perfectly after being restarted a couple of times (including a hard reset). It will continue to discharge at a nominal rate throughout the day with no apparent indication of failure. If I choose to partially recharge it, it will not fail. The only time I get this issue is when it's been completely recharged back to 100%, and then it will almost immediately shut down and give an indication of a discharged battery.

Being an electronics geek from wayyyyy back, I agree this is a good indication of a failing battery. It's just a little coincidental that it didn't start this until I updated to iPadOS 16.


iPad Pro 1st gen battery issue

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