Hello bm206,
We're glad you had the chance to isolate the issue to the GoodNotes application and had the opportunity to delete and reinstall the app. In addition to those steps, restarting your iPad and updating iPadOS are can greatly help with resolving this issue as well. For reference, the steps for restarting and updating are listed below and can be found in the following articles.
- "Press and hold either volume button and the top button until the power off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
- To turn your device back on, press and hold the top button until you see the Apple logo."
Restart your iPad - Apple Support
- "Back up your device using iCloud or your computer.
- Plug your device into power and connect to the internet with Wi-Fi.
- Go to Settings > General, then tap Software Update.
- If you see more than one software update option available, choose the one that you want to install.
- Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do."
Update your iPhone or iPad - Apple Support
If you continue to have issues after those steps, you'll want to reach out to the application developer so they can take a closer look in to this issue. You can follow the steps below to locate their contact details.
- "Open the App Store on your iPhone or iPad.
- Search for the app, then tap it. If you can't find it, tap the account button or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
- The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID."
How to contact an app developer - Apple Support
Have a wonderful day!