I took my phone in cause it was broke it got repaired when I got it back I didn’t have any of my photos or videos. From the Apple Store please help I had a loaner phone until my phone got fixed
iPhone 13 Pro Max, iOS 15
Hello CharityD235,
The steps below can help with missing photos or videos:
You can find more details on each of those steps in this resource: If you're missing photos or videos in the Photos app - Apple Support
If you still aren't able to locate your photos or videos, do you have any existing backups available? This resource covers how to check on that: Locate backups of your iPhone, iPad, and iPod touch - Apple Support
Let us know, and we'll keep moving forward based on those details.
Hello CharityD235,
The steps below can help with missing photos or videos:
You can find more details on each of those steps in this resource: If you're missing photos or videos in the Photos app - Apple Support
If you still aren't able to locate your photos or videos, do you have any existing backups available? This resource covers how to check on that: Locate backups of your iPhone, iPad, and iPod touch - Apple Support
Let us know, and we'll keep moving forward based on those details.
What happened to all my pictures
