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User profile for user: samhell18
samhell18 Author
User level: Level 1
5 points

Unable to change shipping address in Payment and Shipping section

I have two credit cards registered in the payment and shipping section. Both have previously worked fine. I recently moved and was able to change the billing address for both cards. However, the shipping address, also in the payment and shipping section is still listed as my old address. And when I try to edit it there is an error saying: "We've run into a problem. Please try again later."


Well, it's been several months later and still won't work. Any thoughts? I can no longer purchase things with Apple Pay because of this.

iPhone 6s, iOS 12

Posted on Jan 18, 2023 8:30 AM

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User profile for user: Limnos
Limnos
User level: Level 10
418,543 points

Posted on Jan 18, 2023 8:34 AM

My reaction to messages that aren't telling me exactly what is the problem but keep on reappearing over a prolonged period of time is to contact Apple. Click here --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


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User profile for user: Limnos
Limnos
User level: Level 10
418,543 points

Jan 18, 2023 8:34 AM in response to samhell18

My reaction to messages that aren't telling me exactly what is the problem but keep on reappearing over a prolonged period of time is to contact Apple. Click here --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


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Unable to change shipping address in Payment and Shipping section

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