Sound unmuted request

"Sound unmuted request: My Macbook air sound shows grey and can't be unmated kindly assit"

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Troubleshooting Geyed-Out Speakers:

What to Try:

A. Are these even Seen?:

How to check...

1. Go to: Apple menu
2. Select: About This Mac
3. Click: System Report... Button
4. Click: Audio

If not, then you'd have the reinstall the macOS to get the drivers back.

B. Try Safe Mode:

In Safe Mode, login items do not run, and corrupt system files(i.e. caches) are intentionally reset as a way to fix issues

1. Boot: in to Safe Mode: [Hold Down: shift key upon boot].
2. Log in: as same user
3. Wait: 30 seconds
4. Restart; your Mac
5. Log in: as same user

See if this now works

C. Try Another User:

Create a new administrator user, and see if you get this error. If you do, then it is likely an issue of the macOS as a whole. If you do not get this issue, then is it likely an issue with the users your are using while reporting this.

D. Reset the SMC and your NVRAM:

(Applies to Intel-Based Mac, Only)Sometimes when changes are made to the system(i.e. uninstallations), system configurations (i.e. for Ports) become manipulated, technically. So, reset the SMC and NVRAM. Try performing each thrice. It may take sometime, being certain you have the time to perform these resets.

Hi ECUDJOE

there has been a similar problem with another person please follow the link below and refer to the steps:

the sound icon on my macbook pro is grey … - Apple Community

if this helped please mark this as problem solved. so this discussion can be closed