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account is disabled

My iCloud account has been disabled and currently is out of storage how do I fix this?

Posted on Jan 19, 2023 7:47 AM

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Question marked as Top-ranking reply

Posted on Jan 19, 2023 7:56 AM

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


● If 'your account has been 'disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another error then please provide details.


Onceyou have your account working again,click on this link to discover how to "Upgrade to iCloud+" --> Upgrade to iCloud+ - Apple Support



1 reply
Question marked as Top-ranking reply

Jan 19, 2023 7:56 AM in response to karenna81

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you are unsuccessful you may need to request account recovery as outlined in this document How to use account recovery when you can’t reset your Apple ID password - Apple Support , or additional assistance from Apple Security: Contact Apple for help with Apple ID account security - Apple Support


● If 'your account has been 'disabled in the App Store and iTunes Store' or 'locked' then you must contact Apple; you cannot resolve this yourself. Apple provides this link for this specific issue Apple Support .


If it's another error then please provide details.


Onceyou have your account working again,click on this link to discover how to "Upgrade to iCloud+" --> Upgrade to iCloud+ - Apple Support



account is disabled

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