HomePod not recognizing iPhone

Question

Level 1

14 points

HomePod not recognizing iPhone

I have had an issue with my HomePod minis ever since updating to iOS 16.

When asking Siri to find my iPhone or find my Items, it responds with “Your iPhone is not available. Check if it’s powered on and the software is up to date.”

This seems to occur randomly and not with every HomePod at the same time. Right now one of three HomePods is doing this. The others are fine. I will note that I’m not the primary user. I’m a resident with editing access.

The only thing that seems to get it working is:

reset HomePod and remove from home
delete myself from the home and re-add myself
add the HomePod back to the home

obviously I can’t keep resetting the HomePod every time Siri has an issue. It’s become very frustrating. Other troubleshooting I’ve done:

my iPhone is on the same Wi-Fi network
the HomePod is connected to the internet, other requests like play music, asking for weather, etc. work
personal requests is turned on for all HomePods
tried resetting network settings, which did nothing
tried signing out of iCloud on my iPhone and signing back in, that did nothing
tried restarting both the HomePod and my iPhone, also did nothing

Posted on Jan 19, 2023 10:39 AM

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Answer 1

alma1090

Community Specialist

Jan 21, 2023 3:42 PM in response to Macrgh94

Hey there Macrgh94,

We understand you're having trouble with your HomePod. We'd be happy to point you in the right direction to address this.

You'll want to reach out to Apple Support for further assistance:

Contact Apple for support and service - Apple Support

Regards.

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Answer 2

Macrgh94 Author

Level 1

14 points

Jan 30, 2023 12:29 PM in response to alma1090

I contacted support before on this issue. We went through all of the steps:

Resetting network settings on my iPhone
resetting the HomePods and adding them back to the Home
removing myself from the Home and adding myself back in
restarting the HomePods and my iPhone

These solutions work temporarily, but the issue always comes back. It happens randomly and not always with all HomePods. Right now it’s only happening on one HomePod. Everything is updated to iOS 16.3 and audioOS 16.3. The problem has persisted ever since I got my new iPhone last year. I don’t know if it’s iOS 16, my network, or the new phone.

Nothing else on my network has issues connecting. It’s always the HomePods with issues.

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Answer 3

ColleenD1

Community Specialist

Jan 30, 2023 12:41 PM in response to Macrgh94

Hi Macrgh94,

Thanks for keeping us updated.

Since you've already started with Apple Support, it would be good to let them know that the steps didn't completely resolve this issue. This allows them to look at it further and to make a plan to help another way.

You can use the link we sent previously or this one to reconnect with them: Contact - Official Apple Support

Take care!

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HomePod not recognizing iPhone

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