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How to reset face id

How do I reset my Face ID. It appears that it’s not working

iPhone 12 Pro Max

Posted on Jan 19, 2023 10:19 PM

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Question marked as Top-ranking reply

Posted on Jan 20, 2023 7:30 AM

Hello Flguyj,


Apple has several documents helping you with Face ID.


This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



1 reply
Question marked as Top-ranking reply

Jan 20, 2023 7:30 AM in response to Flguyj

Hello Flguyj,


Apple has several documents helping you with Face ID.


This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.



How to reset face id

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