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Hi all,
I'm trying to download from the app store. The password I input is correct, I'm positive of it. However, it's still saying it's incorrect. I'm asking Apple to send me the email to reset my password but I'm not receiving it.
Has anyone handled this issue before?
Thanks in advance :)
Hello tlin9888,
If you haven't received this reset password email, then you'll want to follow these related steps to solve it: If you didn't receive your verification or reset email
If you didn't receive your verification or reset email
Not sure where that email was sent? Here are some tips to help you find it.
When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account. If you can't find the email after we send it, these steps can help.
1. Search for the email
We'll send the email from "Apple," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
2. Make sure you're checking the correct email account
If you're looking for a password reset email, make sure you're checking the correct email inbox. It will either be your primary Apple ID email address or a separate rescue or notification email address that you added to your account.
If you're looking for a verification email, you can sign in to your Apple ID account page and review all the email addresses you have on file, including the one that you're trying to verify. If the email address is incorrect, you can update it and send another verification email.
3. Resend the email
To resend a reset email, repeat the steps to reset your password or security questions, and we'll send an email to your rescue or primary Apple ID email address.
To resend the verification email, sign in to your Apple ID account page. Click Resend next to the email address that you want to verify, and we'll send an email to that address.
4. Make sure that you're getting email
If you're not getting any email, you might need to contact your email service provider for help. You can also use these steps to get help receiving email at OS X Mail or an iCloud email address.
To reset your Apple ID password, see all options on the following related page: If you forgot your Apple ID password
If you're using two-factor authentication, then consider starting account recovery, if you're unable to receive this reset password email. Keep in mind, there is a period of waiting time with this method of recovery (that is determined by what information you can verify on the account during this process). Apple Support would be unable to influence this process in any way, since it's automated. Learn more account account recovery here: How to use account recovery when you can’t reset your Apple ID password
Let us know if this helps out or not, take care.
Not receiving password reset email from Apple.
