My iphone 11 can't send or receive calls, but WiFi is working all apps work
why can't I send or receive calls on my iPhone 11 pro
iPhone 11, iOS 16
User profile for user:
claire504
User level:
Community Specialist
Hi there nokomisdavid,
You'll want to start out with the steps below to start troubleshooting this call issue you are having, as those may help resolve that:
"If you can't make or receive calls on your iPhone
Find out what to do if you see "No Service" or "Searching" in the status bar. If you can't make or receive calls on your iPhone, follow these steps, testing after each step:
Contact your carrier
When you contact your carrier, make sure that:
- Your account is set up to use your iPhone.
- There aren't any localized service outages.
- Your account doesn't have a billing-related block.
- Your calls don't have errors on the carrier system.
Update your software
- Check for a carrier settings update.
- Check for an iOS software update. Some updates might require a Wi-Fi connection."
If those steps don't help, you'll want to continue with the remaining steps as seen in this article (which is where the steps above are from): If you can't make or receive calls on your iPhone - Apple Support
We hope that helps.
Take care!