So I was trying to finance an iPhone through their iPhone upgrade program after I put all my information in and I was denied citizens one bank still took my payment of $44 so I’m confused if I was denied of purchase why did I still get a charge? Can anyone help? Has this happened to anyone else?
Hello and welcome to Apple Support Communities, Jayy987,
If we understand your post correctly, you're seeing a charge you weren't expecting after you applied for a line of credit for your iPhone. We’d like to help.
We'd recommend contacting Apple Support directly. You can do that here:
Thanks for using the Apple Support Communities.
Same here. I tried making an iPhone 14 purchase through Apple and when I checked out I saw the option to use Citizen One to pay off phone within 24 months instead of paying full price up front. So I applied and got denied with Citizen One but have this charge of $66.26 with Citizen One. I contacted Apple specialist and they were useless! Even though they partenered with Citizen One, Apple couldnt help me and asked to call Citizen One directly at 1-888-427-9671. Didnt call them yet but its frustrating to try to figure this out. If I was denied then whats up with this charge! Nothing should of came through….very unhappy!
Hi, after a few days, I did get my money back. I was refunded back in about a week. Dont understand why it took so long…weird!
Hi, after a few days, I did get my money back. I was refunded back in about a week. Dont understand why it took so long…weird!
This just happened to me I am going to wait and see if it post first once it post then I dispute it but it’s pending right now
I received a US mail letter today from Citizens Bank saying that my application for an iPhone loan had been declined because I’d locked my credit report accounts. But I never applied for a loan. I paid in full.
What can we do to get are refund back if we got denied?? And why did they charge me for it
did you still get your device
This just happen to me as well. Apple needs to fix this . If we got declined why are we still getting charged by cittizens bank. Did anyone else get there money back besides that one person who said they did ?
This just happen to me. Did you ever get your money back?? They took 108 from me but I was denied.
same thing just happened to me.
how did you get it back? Did you contacted anyone or did it just automatically come back?
I had the same thing happen 2 times
If this really happened to you, then you should tell us how and how long from specific point it took you to get your money back first.
Did you get it back automatically?
me too this just happened
Loan denied payment still taken
