I have followed all that I need to do to set up Face ID. My phone won’t lock in on my face.
Unable to set up Face ID. Camera not recognizing my face.
iPhone 13 Pro Max, iOS 16
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Hello,
Apple has several documents helping you with Face ID. The first two below are probably most closely related to the issue you are having but if those don't help then maybe you recognize something from the other two. If not, then contact Apple.
How to set up and use Face ID is described in this document --> Use Face ID on your iPhone or iPad Pro - Apple Support
A general description of how it works, possible issues, and security --> About Face ID advanced technology - Apple Support
This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the first 8 don't solve the issue then use #9, contact Apple.