Phone says “coverage expired” but I am paying every month for AppleCare+?!

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Level 1

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Phone says “coverage expired” but I am paying every month for AppleCare+?!

Hi guys

I am a bit confused, I happened to look in the “about” section of my phone for the first time in a while and noticed it says “coverage expired” in the AppleCare section, when I go

on the support app it says the same and that I am not eligible for AppleCare+. However i have been paying £9.49 every month since March 2021 for AppleCare+ so what on earth have I been paying for if I dont actually have AppleCare?! It’s an iPhone 12 Pro purchased in March 2021 if that is relevant. I set up the monthly AppleCare subscription immediately after getting the phone. Any ideas whats going on?? Thanks!

iPhone 12 Pro

Posted on Jan 20, 2023 2:15 PM

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Answer 1

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sberman

Level 10

269,763 points

Jan 20, 2023 2:34 PM in response to Choqqiequeen

Yes, your evidence is persuasive that you are not currently covered by AppleCare. If you’re certain that monthly charge is for AppleCare, you should certainly contact Apple Support.

Apple Support

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Answer 2

sberman

Level 10

269,763 points

Jan 20, 2023 2:20 PM in response to Choqqiequeen

I am not certain, but I believe “coverage expired” refers to your one year warranty. Your AppleCare should still be in force.

Double check here.

Check Your Service and Support Coverage - Apple Support

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Answer 3

Choqqiequeen Author

Level 1

5 points

Jan 20, 2023 2:40 PM in response to sberman

Thanks that’s what I thought, only evidence of AppleCare+ is in the subscriptions section of my phone - I have definitely been paying every month for nearly 2 years! I will contact them thanks

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Answer 4

Choqqiequeen Author

Level 1

5 points

Jan 20, 2023 2:36 PM in response to sberman

Hi this is what I see there, i don’t see it says anywhere that I have AppleCare? Thanks!

[Image Edited by Moderator to Remove Serial Number]

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Answer 5

sberman

Level 10

269,763 points

Jan 20, 2023 2:46 PM in response to Choqqiequeen

You’ve done very good record searching and detective work. I’m very surprised to see this conundrum. I certainly hope Apple Support clears up this issue smoothly and easily for you!

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Phone says “coverage expired” but I am paying every month for AppleCare+?!

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