You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I reset my child password

My daughter forgot her password and also we’ve changed her phone number. I have to say that she is 16 years old now. Can I reset her password through family sharing or something else?

Posted on Jan 21, 2023 8:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2023 9:40 AM

Since she is 16 she likely no longer has a child account and what you can do on her device is limited. Have her take a look at this document --> If you forgot your Apple ID password - Apple Support


The changed number may be an issue if her iPhone is her only trusted device and she has no way of getting a verification code. Get a verification code and sign in with two-factor authentication - Apple Support


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support


1 reply
Question marked as Top-ranking reply

Jan 21, 2023 9:40 AM in response to elitsa21

Since she is 16 she likely no longer has a child account and what you can do on her device is limited. Have her take a look at this document --> If you forgot your Apple ID password - Apple Support


The changed number may be an issue if her iPhone is her only trusted device and she has no way of getting a verification code. Get a verification code and sign in with two-factor authentication - Apple Support


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support


How can I reset my child password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.