Why does my iPhone 11 keep shutting off?

hayle20 Said:

"Why does my iPhone 11 keep shutting off"

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Troubleshooting Battery Issues:

Getting this Serviced:

Apple Support Contact Information:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic. And that makes sense because many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Troubleshooting iPhone Power:

I. Perform a Restart:

A. Try Force Restarting your iPhone:

Save any information that need be. Then perform the restart.

Go Here: Force Restart iPhone - Apple Support

B. Try Manually Restarting your iPhone:

1. Go To: Settings
2. Select: General
3. Scroll to: the Very Bottom
4. Select: Shut Down
5. Slide Finger: to the Right
6. Wait: 30 Seconds
7. Power One: the iPhone
8. Try this Once More

II. A Few Apple Support Sites that May Help:

• iPhone Battery and Performance - Apple Support

• Charge and monitor the iPhone battery Apple Support

• About the battery usage on your iPhone - Apple Support

• About Optimized Battery Charging on your iPhone - Apple Support

• If you see "Your iPhone battery may need to be serviced - Apple Support

• Use Low Power Mode to save battery life on your iPhone - Apple Support

When was the last time that the battery was replaced on the phone?

Check Battery Health / Maximum Capacity

Settings > Battery > Battery Health > Maximum Capacity.

What value do you see?