Airpods Pro gen 2 not finished

Hello,


I recently bought a 2nd generation AirPods Pro, since then, I've been trying to finish setup because of the error in the Find My app. And before you ask,


Yes, I'm updated to the latest IOS software, on my iPhone 13.

Yes, I have 2 factor authentication on.

Yes, I have iCloud Keychain on.

Yes, I have Bluetooth on.

Yes, I tried closing my case, waiting for a few moments, then opening back up again.


I've tried everything I could do on the internet, but nothing works for me. It's been 12 hours since I first set up my airpods. I need help.

Posted on Jan 22, 2023 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2023 1:05 PM

Hello Custom3854,


Based on what you've shared we believe the next best step will be to reset your AirPods and try set up again. You can find steps to reset your device are: How to reset your AirPods and AirPods Pro - Apple Support


"You might need to reset your AirPods if they won't charge, or to fix a different issue.


1.Put your AirPods in their charging case, and close the lid.

2.Wait 30 seconds.

3.Open the lid of your charging case, and put your AirPods in your ears.

4.Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

    • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear there, continue to the next step. 

5.Put your AirPods in their charging case, and keep the lid open. 

6.Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7.Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."


Once your device is reset try pairing again as outlined here: Connect your AirPods and AirPods Pro to your iPhone - Apple Support


Cheers.


Similar questions

1 reply
Question marked as Top-ranking reply

Jan 24, 2023 1:05 PM in response to Custom3854

Hello Custom3854,


Based on what you've shared we believe the next best step will be to reset your AirPods and try set up again. You can find steps to reset your device are: How to reset your AirPods and AirPods Pro - Apple Support


"You might need to reset your AirPods if they won't charge, or to fix a different issue.


1.Put your AirPods in their charging case, and close the lid.

2.Wait 30 seconds.

3.Open the lid of your charging case, and put your AirPods in your ears.

4.Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

    • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear there, continue to the next step. 

5.Put your AirPods in their charging case, and keep the lid open. 

6.Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

7.Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."


Once your device is reset try pairing again as outlined here: Connect your AirPods and AirPods Pro to your iPhone - Apple Support


Cheers.


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Airpods Pro gen 2 not finished

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