iTunes doesn't show iPhone or iPad under devices......

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Level 3

557 points

iTunes doesn't show iPhone or iPad under devices......

...yet clearly seen in System Profiler and reappear under devices after each time I download iTunes. (The devices do their vanishing trick everytime the iMac is re-started).

Can anyone throw some light on this please?

Joe

Message was edited by: Joe Cowley

24" iMac Intel C2D 2.8 GHz, Mac OS X (10.6.4), 20" iMac, 27" iMac, 15" MacBookPro. 32GB iPhone 3GS, 1TB Time Capsule.

Posted on Aug 16, 2010 8:30 AM

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Answer 1

Jolly Giant

Level 7

25,464 points

Aug 16, 2010 8:48 AM in response to Joe Cowley

sometimes it helps to remove and reinstall the "Apple Mobile Device Service". click here and follow the instructions.

J GG

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Answer 2

Joe Cowley Author

Level 3

557 points

Aug 16, 2010 8:54 AM in response to Jolly Giant

Sorry, I should have said I've already done that, but it made no difference.

Joe

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Answer 3

Jolly Giant

Level 7

25,464 points

Aug 16, 2010 9:03 AM in response to Joe Cowley

did you try *removing iTunes completely* (click here and follow the instructions), then reinstall it using the standalone installer from here: http://www.apple.com/itunes/download/ ?

note this will not touch your media files, playlists, ratings, etc.

J GG

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Answer 4

Joe Cowley Author

Level 3

557 points

Aug 16, 2010 10:19 AM in response to Jolly Giant

Jolly

I have followed all those instructions but to no avail.

Incidentally, iTunesHelper is missing from the Activity Monitor although iTunes is present when the application is open - would this have any bearing on the issue? Also, most of the other files to remove were not present, and there are still no com.apple.itunes files in /Library/Preferences when iTunes has been downloaded and the Mac re-started.

Joe

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Answer 5

Jolly Giant

Level 7

25,464 points

Aug 16, 2010 10:44 AM in response to Joe Cowley

Joe Cowley wrote:
Incidentally, iTunesHelper is missing from the Activity Monitor although iTunes is present when the application is open - would this have any bearing on the issue?

possibly.

iTunesHelper or iTunes Helper, is a program from Apple that runs in the background and monitors for the connection of any iPod or iPhone to the computer

however, reinstalling iTunes should put the app back on your Mac.

Also, most of the other files to remove were not present, and there are still no com.apple.itunes files in /Library/Preferences when iTunes has been downloaded and the Mac re-started.

the .plist would be recreated when iTunes launches and doesn't find one in <MacintoshHD>/users/<yourname>/library/preferences.

J GG

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Answer 6

Joe Cowley Author

Level 3

557 points

Aug 16, 2010 11:18 AM in response to Jolly Giant

however, reinstalling iTunes should put the app back on your Mac.

Yes, I can see it in AM, and the .plist etc files are also present, but after again downloading iTunes the devices still fail to show.

Joe

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Answer 7

Joe Cowley Author

Level 3

557 points

Aug 16, 2010 12:40 PM in response to Jolly Giant

All is well now!

Seen this post

http://discussions.apple.com/thread.jspa?threadID=2542825&tstart=0

and updated the iPhone SDK.....

Having re-started the Mac a few times the devices are still showing.

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