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my business connect info doesn't match apple map info online

Hello! When I log in to the business connect page all my business information is correct. Online, when I search for my business, it lists a strange address and says that my business is 'Permanently Closed'. There are no other users. I have used the 'report an issue' link multiple times. The issue was fixed, but then it returned back to incorrect information after a day or two. PLEASE HELP!!

MacBook Air 11″, macOS 11.6

Posted on Jan 23, 2023 8:52 AM

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Posted on Mar 15, 2023 9:22 AM

This same exact thing is happening to me. Info was correct one day, now its incorrect. Did you get anything figured out? I cannot even get in contact with support for Apple Business Connect. I tried to contact general apple support but they couldnt help me at all. I don't understand what I am supposed to do here. My business information is incorrect on apple maps. This is horrible for my business.

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Mar 15, 2023 9:22 AM in response to vitalize140

This same exact thing is happening to me. Info was correct one day, now its incorrect. Did you get anything figured out? I cannot even get in contact with support for Apple Business Connect. I tried to contact general apple support but they couldnt help me at all. I don't understand what I am supposed to do here. My business information is incorrect on apple maps. This is horrible for my business.

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Mar 15, 2023 9:40 AM in response to figgystudioandshop

Yes we were able to get it resolved. I'm not surprised you said general Apple support could not help you. You need to reach out to Apple Maps Support, not the general Apple support. Log into your Apple Maps, somewhere in there, you will find a button that says something like Support or Get Help. Click that and send them a detailed message describing the issue and they will take care of it.


Or email them through this email address ->>> bc-location-support@apple.com.


Be sure to include a screen shot of the problem with your email message, and give them a detailed description of the problem as well.


Hope this helps.

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Feb 22, 2023 3:29 PM in response to kamote0628

We are having this same issue. I have reached out to Apple Business Connect Support. No response yet.


One of our locations on Apple Maps Connect is showing incorrect information. It says we are either closed or permanently closed. This is incorrect. We are open 24 hours every day. The listing information on Apple Maps Connect is correct but on iPhone and other devices, the information shown is incorrect.


The location is in Spring, TX. The Apple Maps Connect URL is https://businessconnect.apple.com/business/orgs/1481882760115358208/place-review/1549534038705835586.


 

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Jan 26, 2023 11:52 AM in response to vitalize140

Hi vitalize140, We appreciate you reaching out to us. Because of the nature of this issue, please use the support link on our Apple Business Connect page.

We have a dedicated support team for Apple Business Connect, and they are in a better position to provide you assistance.

You can use this link to reach out to them: Apple Business Connect


Take care!

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my business connect info doesn't match apple map info online

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