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Message popped up stating "No password provided for SMTP:(my email address)@smtp.tools.sky.com" telling me to go to Mail Account Setting and enter a password, tried all possible combinations none worked, now I cannot send or receive emails on my mini iPad 6, no effect on sky emails via phone or laptop. What can I do please? Why did it happen? My Sky email account has not been changed since it was opened years ago.
iPad mini 6, iPadOS 16
You need to set your mail-account password in two places, these being your IMAP/POP3 (receive) and SMTP (send) server settings:
SMTP (Send) password
Settings > Passwords & Accounts > [Your email account] > [Account] > SMTP > [Primary Mail Server] > Password
IMAP/POP3 (Receive) password
Settings > Passwords & Accounts > [Your email account] > [Account] > Password
If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.
Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.
Settings > Mail > Accounts > [Your Mail Account] > Delete Account
Force restart iPad - Apple Support
Settings > Mail > Add Account
Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.
If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.
You need to set your mail-account password in two places, these being your IMAP/POP3 (receive) and SMTP (send) server settings:
SMTP (Send) password
Settings > Passwords & Accounts > [Your email account] > [Account] > SMTP > [Primary Mail Server] > Password
IMAP/POP3 (Receive) password
Settings > Passwords & Accounts > [Your email account] > [Account] > Password
If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.
Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.
Settings > Mail > Accounts > [Your Mail Account] > Delete Account
Force restart iPad - Apple Support
Settings > Mail > Add Account
Also be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo, Google, Microsoft all use App Specific Passwords when using anything other than their own email client Apps.
If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.
If you have forgotten your email account password, you will need to reset your password from Sky account.
A forgotten third-party email account password cannot be reset from the client device - but must be reset from the service that hosts the account.
Again helpful but I’m a silver surfer so need much more detailed guidance and instructions, how do I contact the account host, what do I ask? Also what effect will there be on my ability to receive and send Sky emails on my phone and laptop if I change the password on my iPad? How can I find the password I’ve forgotten from either the phone or laptop settings?
Perhaps this is the information that you are searching for - from Sky’s website:
https://www.sky.com/help/articles/how-to-change-your-sky-email-password
I’ve also located a link that suggests that Sky may use Yahoo mail:
https://uk.help.yahoo.com/kb/sky/SLN25587.html
Some additional links with which you can obtain help from Sky:
Helpful reply thank you but I don’t know the password Sky requires, I’ve tried all known combinations there’s no “forgotten password “ button to press?
Thank you, some reading material for this evening, much appreciated.
SMTP Forgotten Password
