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Level 1

4 points

What happen to my Face ID?

What happen to my Face ID

iPhone XS, iOS 16

Posted on Jan 23, 2023 9:16 AM

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Level 10

208,193 points

Posted on Jan 23, 2023 9:18 AM

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, and if the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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Level 10

208,193 points

Jan 23, 2023 9:18 AM in response to Tobex

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, and if the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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What happen to my Face ID?

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