preview says iPad2 is locked. how to unlock?

I have an 2010 model iPad2 that I take pictures with but when I connect it to my computer, uses Big Sur, it does not bring up iTunes for adding the pictures to my computer. I have used Preview for ages as it used to be more effecient and allows me to put the pictures where I want them instead of the alblums.

What is happening now is that when I invoke 'download from wbates iPad' the pictures come up on on my computer somewhat dimmed with the notice "Please unlock wbates iPad"

I am still able to 'drag/drop' the pictures to the desktop but get the 'couldn't be opened because you dont have permission to view it' and the picture shows on the desktop with full access capability using Preview.

The iPad has never had the 'screen saver' (sic) invoked such that the home screen is 24/7 active. I also did not password the unit unless it somehow was activated during IOS upgrades or downloading games such that when I turn it off then back on it always comes up to the home screen.

What is meant by these errors? Is there a correct way to unlock the unit?


Tks

Sparkgapper


iMac 21.5″, macOS 11.6

Posted on Jan 23, 2023 12:27 PM

Reply
1 reply

Jan 25, 2023 11:32 AM in response to Sparkgapper

Hello Sparkgapper,


We're happy to see how we can help out today.


You didn't mention if you have already tried any steps. Since there's been no changes on your end, try restarting both and see if you still get the same message.



After restarting, reach back out if you still see no change.



Take care!

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preview says iPad2 is locked. how to unlock?

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