iMessage media

Hello kr_is_h,

If the behavior with sending and receiving media via iMessage is isolated to your iPhone, let's start with checking your device storage. If you're running low on space, this can cause unexpected behavior. How to check the storage on your iPhone and iPad will walk you through checking your device storage.

"Use your device to check its storage

1. Go to Settings > General > [Device] Storage. You might see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses.
2. Tap an app's name for more information about its storage. Cached data and temporary data might not be counted as usage.

In the detailed view you can:

• Offload the app, which frees up storage used by the app, but keeps its documents and data.
• Delete the app, which removes the app and its related data.
• Depending on the app, you might be able to delete some of its documents and data.

If your device is almost full and can't free up space, you might get a Storage Almost Full alert. If you see this alert, you should check the storage recommendations or you need to offload some less-used content like videos and apps. "

For the best performance, it's recommended that you have at least 1GB of free space on your iPhone.

Let us know what you find.

Regards.

Hello kr_is_h,

Does this happen when you're connected to Wi-Fi, cellular, or both? If it happens on Wi-Fi, does it occur on a specific Wi-Fi network or all Wi-Fi networks? As this could be related to the network you've connected to.

• You can test another Wi-Fi network, to be sure: Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Does this occur with a specific contact or all iMessages that include a photo? Are these bubbles showing up in blue or green colors?

• We ask because these colors mean different things. Learn more here: What is the difference between iMessage and SMS/MMS?

If it happens with a green bubble, then you may need to reach out to your wireless carrier for support with text messaging.

• You may also find these steps helpful: If you can't send or receive messages on your iPhone or iPad

Hoping to hear how it goes, take care.

Hi kr_is_h,

OK, check your mobile data settings at Settings > Messages > Verify these are enabled:

1. Send as SMS

2. MMS Messaging

If so, the next steps would be to first contact your mobile carrier to verify all is good with your plan and/or SIM card.

Then, if still having the issue, contact Apple Support to let them know what's happening.

Apple Support

All the best.

Hi kr_is_h,

The next step is to determine whether this is an iMessaging or SMS messaging issue. When you attempt to send, are you receiving a blue or green bubble? Is the contact you're sending the messages to an iPhone user? If he contact is not an Apple device user, you will need to reach out to your carrier. They will be able to determine whether your account is prohibited to sending photos and videos through messages.

Keep us updated.

Hello kr_is_h,

Thanks. In that case, the next step will be to Contact Apple Support directly for further assistance.

Take care.