APP2 Connection issue

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APP2 Connection issue

Hello there, I upgraded to APP2 from APP1 2 days before and I´m having an issue when I'm listening to songs from Spotify with active ANC sometimes the audio is silent for 3-5 seconds and after that everything comes back to normal.

The same issue happens to me on APP1.

I tried to reset the APP it didn't help me.

Also, I tried to listen on my MacBook Pro 13´´ and the issue happening also on my MacBook.

Can anyone help me with it?

Params:

Model: iPhone 11

Version: iOS 16.3

Firmware Version: 5B58

Hardware Version: 1.0.0

Posted on Jan 24, 2023 11:24 AM

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Answer 1

UTBadger

Community Specialist

Jan 25, 2023 7:00 PM in response to Sp3lky_

Hey Sp3lky_,

We understand you're experiencing a brief moment of silence when playing a song on Spotify with ANC enabled. You mentioned this is happening with Spotify specifically, but do you notice it with anything else or is the issue isolated to this particular app? If so, check to be certain it's fully updated and if all else fails, you may want to check with Spotify support or else reinstall the app.

If happening with any app or site on your MacBook which is outputting audio, and the issue is persisting even after a reset, it'd be best to reach out to Apple for further support using this link: Get Support

Thanks for using Apple Support Communities.

Take care!

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APP2 Connection issue

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