Why does my phone keep randomly hanging up my phone
Why does my phone keep hanging up randomly and my Wi-Fi is fine
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User profile for user:
Ben_Z1
User level:
Community Specialist
Hi there stefani297,
If your iPhone calls are dropping or failing unexpectedly, the first thing we would recommend is ensuring your device is fully updated. This installs feature improvements and bug fixes that can resolve unexpected behavior like this. These steps from Update your iPhone or iPad show how to back up and update:
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.
Let's also check for a carrier settings update as well as that can affect cellular connectivity. This article shows how to check for this: Manually update your carrier settings on your iPhone or iPad
We hope that helps!
