These steps do not work for my ipad

I have been given steps to restore our iPad, the iPad has already been restored, however it is still asking for login details with a apple id that no longer exists

iPad Air 4 Wi-Fi

Posted on Jan 24, 2023 7:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 24, 2023 11:21 PM

the activation lock is not really on the ipad it's a theft protection measure on apples servers


it needs to be removed How to remove Activation Lock - Apple Support


if you don't know your appleID Recover Your Apple ID - Apple


if that does not help you then you need the assistance of apple


Additional Support - Activation Lock (apple.com)

and or

Get Support (apple.com) ,

And or

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Jan 24, 2023 11:21 PM in response to Melaniehoffman

the activation lock is not really on the ipad it's a theft protection measure on apples servers


it needs to be removed How to remove Activation Lock - Apple Support


if you don't know your appleID Recover Your Apple ID - Apple


if that does not help you then you need the assistance of apple


Additional Support - Activation Lock (apple.com)

and or

Get Support (apple.com) ,

And or

Genius Bar Reservation and Apple Support Options - Apple

Jan 25, 2023 4:35 AM in response to Melaniehoffman

Restoring your iPad will not remove an Activation Lock. Until resolved, you’ll not be able to re-use the iPad with a different AppleID.


An AppleID account is intended to be used for life. If you need to change the primary email address that identifies your account, or your secondary (recovery) email addresses or trusted telephone numbers, you simply need to update your AppleID account as necessary.


Change your Apple ID - Apple Support

Change your Apple ID password - Apple Support

What to do after you change your Apple ID or password - Apple Support

Change, add, or remove Apple ID payment methods - Apple Support


Few of us will have the luxury of forever keeping the same email addresses or telephone numbers - sometimes these needing to be changed for a variety of reasons. However, updating our AppleID account, maintaining access to our data and purchases, is easy and relatively straightforward - accommodating life’s many changes as they occur. Using a completely different AppleID account can introduce many complications and issues, not limited to losing access to paid Apps, subscriptions and services - these being forever tied to the AppleID account from which they were purchased.


If you do wish to change and use an entirely different AppleID, first ensure that you have disabled the Activation Lock that will otherwise cause difficulties in the future. You can disable the Activation Lock by disabling the Find My iPad service from iPad settings before trying to use a different AppleID account:

Settings > [Your Name / AppleID] > Find My > Find My iPad - set to OFF


Having disabled the Activation lock, you can now sign-out from your old AppleID:

Settings > [Your Name / AppleID] > Sign Out



Here are the Apple support pages that outline the Activation Lock - and the available mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have recently introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.


However, recovery of the AppleID credentials should be possible…


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

These steps do not work for my ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.