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Cannot add physical security keys

Hi,

i tried to add my physical security keys (GoTrust IdemKey) to my Apple ID but it doesn't work. On iPhone it ends with unexpected error, on Macbook it ends on last step of the process when I click done and nothing happens and preferences got stuck and cannot be closed.

Posted on Jan 25, 2023 1:17 AM

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Jan 25, 2023 3:57 AM in response to JanMit

Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


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Cannot add physical security keys

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