I can’t hear some calls when they come through or when I make them and I don’t know why?

I have tried to set iPhone and network settings, toggled with airplane mode and nothing seems to be working

iPhone 13 Pro Max, iOS 15

Posted on Jan 25, 2023 6:12 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2023 9:15 AM

Hello aroosa123,


If you haven't already, please try to adjust the volume during calls using the steps in the following resource:

Adjust the volume on iPhone


We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.


Restart your iPhone - Apple Support

Update your iPhone or iPad - Apple Support


Let us know the results. Does the issue persist when using the speaker or headphones? Does the issue occur on FaceTime calls, or in certain location?


Cheers!


2 replies
Question marked as Top-ranking reply

Jan 28, 2023 9:15 AM in response to aroosa123

Hello aroosa123,


If you haven't already, please try to adjust the volume during calls using the steps in the following resource:

Adjust the volume on iPhone


We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.


Restart your iPhone - Apple Support

Update your iPhone or iPad - Apple Support


Let us know the results. Does the issue persist when using the speaker or headphones? Does the issue occur on FaceTime calls, or in certain location?


Cheers!


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I can’t hear some calls when they come through or when I make them and I don’t know why?

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