Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Refund

On 25.01.2023, at 15:30 Turkish time, I went to apple.com to order an iPhone 14 pro. I had a problem with the card when I wanted to pay. When I tried again with two different card payment options, 700 USD was deducted from a card, but my order was not created. 700 USD of the total 1065 USD payment was withdrawn, but the order was not created. The money withdrawn from my credit card has not been refunded even after 6 hours have passed. I need your help on this. I demand that the unjustly withdrawn money be returned to my account. I need a refund to be able to reorder.

Posted on Jan 25, 2023 10:38 PM

Reply
Question marked as Best reply

Posted on Jan 25, 2023 10:45 PM

"Refund: On 25.01.2023, at 15:30 Turkish time, I went to apple.com to order an iPhone 14 pro.: [...]The money withdrawn from my credit card has not been refunded even after 6 hours have passed. I need your help on this. I demand that the unjustly withdrawn money be returned to my account. I need a refund to be able to reorder."

-------


Troubleshooting Refunds:



30-Day Wait:

It takes up to 30 days to receive the refund. So, you'll have to wait it out. That's just the way it is :(


Finding Out where this All Stands:

For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Best reply

Jan 25, 2023 10:45 PM in response to oguzhanakbulutt1025

"Refund: On 25.01.2023, at 15:30 Turkish time, I went to apple.com to order an iPhone 14 pro.: [...]The money withdrawn from my credit card has not been refunded even after 6 hours have passed. I need your help on this. I demand that the unjustly withdrawn money be returned to my account. I need a refund to be able to reorder."

-------


Troubleshooting Refunds:



30-Day Wait:

It takes up to 30 days to receive the refund. So, you'll have to wait it out. That's just the way it is :(


Finding Out where this All Stands:

For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.